System Administrator
Malaysia | Full-time
Responsibilities
- Handle incoming service requests and incidents efficiently by categorizing, prioritizing, and resolving them based on urgency and business impact. Maintain clear communication and follow up on ticket progress
- Assist end-users by troubleshooting technical problems, providing guidance, and ensuring a smooth IT experience. Document resolutions and contribute to knowledge bases for future reference
- Assess hardware and software needs, coordinate procurement processes, and manage inventory. Perform regular audits to ensure compliance with security policies, licensing agreements, and industry standards
Requirements
- 1+ year of commercial experience as System Administrator (MacOS)
- Experience with Mattermost and Slack
- Knowledge of backup systems
- Knowledge of antivirus software
- Knowledge of network diagnostic programs
- Proficiency in mail software
- Experience in maintaining office equipment and providing user support
- Knowledge of network security concepts, including configuring firewalls, setting up VPNs, and implementing intrusion detection systems
Will be a plus
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Experience in supporting VoIP
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Hands-on experience with Atlassian products, CRM, and HRM systems
We offer
- Experience a dynamic and engaging work environment
- Competitive compensation
- Corporate laptop
- 16 paid vacation days per year
- 14 paid sick leave days per year
- Public holidays: 11 days
- Medical insurance
- Dental expenses reimbursement
- Parking and commuting reimbursement
- Sport & wellness expenses reimbursement
- Compensation for foreign languages courses
- Professional education
- Continuous professional development opportunities
- Regular team-building activities