Head of Corporate IT
Europe | Full-time
Responsibilities
- Build a scalable and secure environment where IT operations help the business move rapidly, without creating barriers.
- Close collaboration with the Security team across Identity & Access Management (IAM)
- Lead and manage a distributed IT Administration and Help Desk teams of 30-35 engineers
- Define and monitor SLA/KPI metrics, analyze team performance, and drive continuous improvements based on operational data
- Improve operational efficiency by reducing manual processes through automation
- Building relationships with vendors, hardware providers, and external service partners
- Strategic planning and budgeting for the business expansion
Requirements
- 5+ years of experience in IT Infrastructure, System Administration, or IT Help Desk
- At least 1 year of experience in managing infrastructure and support engineering teams of 20+ people
- Experience working in high-availability, high-security international environments
- Strong experience with vendor management, budgeting, procurement, and operational planning
- Advanced experience with virtualization technologies (VMware ESXi, Hyper-V, Proxmox)
- Strong understanding of networking concepts, protocols, security concepts and enterprise infrastructure architecture
- Strong understanding of ITSM methodologies and operational best practices
- Experience implementing and improving SLA-driven support processes
- Strategic mindset with the ability to scale infrastructure together with business growth
- Strong ownership mentality and high standards for operational excellence
- Upper-intermediate spoken English
Will be a plus
- Experience in FinTech, Trading, or high-load environments
- Experience with Zero Trust architecture and modern IAM approaches
- Scripting/programming experience (Python/Bash)
We offer
- 10 paid sick leave days per year
- 20 paid vacation days per year
- Public holidays according to current Ukrainian legislation
- Medical insurance for employees
- Compensation for professional education and learning English
- Compensation for a sports subscription or sports equipment
- Wellness budget (gym membership, sports gear and related expenses)