Customer Support Agent
Remote, Europe | Full-time
Responsibilities
- Handle any incoming customer inquiry within the set time range via different communication channels: live chat, messengers, CRM system
- Identify customers’ needs to achieve customer satisfaction
- Manage standard inquires in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist
Requirements
- Basic knowledge of work with Google framework (Disc, Sheets, Docs)
- Experience of resolving difficult issues
- Strong interpersonal skills
- High level of professionalism
- Attention to detail and punctuality
- Understanding of customer service with ability to identify weak areas
- Basic knowledge of best CS practice
We offer
- Paid vacation
- 10 paid sick leave days per year
- Medical insurance for employees
- Compensation for professional education and learning English
- Compensation for a sports subscription or sports equipment
- Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9pm to 9am / 2 days off)