Customer Support Agent (Spanish + Portuguese)
Remote, Worldwide | Full-time
Responsibilities
- Efficiently responds and communicates with clients to understand and service their needs via livechat
- Effectively analyses customer data to make appropriate recommendations and problem resolutions
- Resolve product or service concerns by clarifying the customer’s problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
- Builds rapport with clients and effectively diffuses conflict and opposition
- Contributes to team effort by accomplishing related results as needed
- Committed to meeting quality standards in processing customer adjustments
Requirements
- Proficiency speaking and writing in Spanish, Portuguese and English
- Computer literacy
- Able to identify ways of solving the problem and present the solution in a verbal and written manner
- Strong interpersonal skills
- High level of professionalism
- Attention to detail and punctuality
- Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.)
- Stable internet connection
We offer
- Working for a dynamically growing company
- Challenging but exciting tasks with our own product
- Trainee period is provided
- 8 shifts of annual leave per year
- 8 shifts of sick leave per year
- Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9pm to 9am / 2 days off)
- Budget for professional development and language learning
- Budget for healthcare related expenses