Customer Support Agent (English + Arabic + French)

Customer Support Agent (English + Arabic + French)

Remote, Middle East and North Africa | Full-time


  • Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system
  • Identify customers’ needs to achieve customer satisfaction
  • Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist


  • Ability to communicate in English, Arabic, French
  • Computer literacy
  • Able to identify ways of solving the problem and present the solution in a verbal and written manner
  • Strong interpersonal skills
  • High level of professionalism
  • Attention to detail and punctuality
  • Windows with a minimum of 8Gb RAM Memory or Apple Mac not older than 2015 year
  • Stable internet connection
  • Own workplace

We offer

  • Working for a dynamically growing company
  • Challenging but exciting tasks with our own product
  • Trainee period is provided
  • Competitive salary
  • 10 medical leave days per year
  • 80 annual leave hours per year
  • Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9pm to 9am / 2 days off)
  • Remote work

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