Client Relationship Manager (Arabic desk)
Cyprus | Full-time
Responsibilities
- Assist in developing and implementing Go-To-Market strategies to enhance client engagement and retention
- Build and manage a portfolio of mid-level and high-value clients, focusing on nurturing and expanding existing relationships
- Maintain strong client relationships by providing ongoing support, addressing inquiries, and coordinating resolution of any issues promptly and professionally
- Ensure compliance with business, regulatory, and brand standards in all client interactions and activities
- Collaborate with internal teams — including Marketing, Loyalty, and Events — to develop initiatives aimed at increasing client satisfaction, engagement, and retention
- Represent the company at relevant industry events, expos, conventions, training sessions, and seminars as required (some short-term travel may be involved)
- Support clients in increasing their trading volumes and achieving higher performance levels through tailored solutions and proactive engagement
- Identify opportunities to enhance client satisfaction and loyalty, implementing strategies to reduce churn and improve retention metrics
- Work toward achieving set KPI targets related to client growth, retention, and engagement, with a strong drive to exceed performance goals
Requirements
- Minimum 3 years of experience in Sales, Partnerships, Business Development, or Client Relationship Management roles within a financial services company, focused on the MENA region
- Proven experience delivering results and managing client relationships in international markets
- Strong interpersonal and communication skills, with the ability to engage effectively at all organizational levels and externally with diverse client profiles
- Demonstrated ability to manage client retention activities, proactively address client needs, and resolve issues to maintain strong, long-term relationships
- Skilled in analyzing client behavior and performance data to identify risks of churn and implement strategies to improve retention and client satisfaction
- Leadership skills and a holistic business development vision, including client growth strategies
- Proven track record of proactive Sales, Business Development, and client success achievements
- High level of integrity, reliability, and accountability
- Ability to perform effectively under pressure in a dynamic, global, and multilingual environment
- Excellent team player, capable of collaborating across various departments and building consensus
We offer
- Experience in a dynamic and engaging work environment
- 21 days paid vacation days per year
- 10 paid sick leave days per year
- Public holiday in accordance with the Cyprus Public Holiday list
- Medical insurance
- Compensation for professional education, learning English
- Compensation for a sports subscription or sports equipment