Business Analyst

Business Analyst

Cyprus | Full-time


  • Oversee the CRM system, ensuring that leads, clients, and partners are accurately assigned and unassigned to relevant team members in the Business Development Department
  • Develop and implement CRM processes and procedures that align with company objectives and industry best practices
  • Generate regular reports and provide analytics on the performance of the Business Development Department, including lead generation, trading volume generated, conversion rates, and client/partner retention
  • Act as the primary point of contact for CRM system support, troubleshooting, and maintenance, coordinating with IT and other relevant departments as needed
  • Ensure the accuracy and relevance of Tableau reports by regularly updating data, implementing quality control measures, and addressing any discrepancies or inconsistencies
  • Collaborate with the Operations Manager and other stakeholders to establish and maintain performance benchmarks and KPIs for the Business Development Department
  • Provide training and support to team members on the effective use of the CRM system, Backend, Tableau, and other tools necessary for their roles
  • Participate in the development and implementation of continuous improvement initiatives to enhance the overall efficiency and effectiveness of the Business Development Department
  • Stay up-to-date on industry trends and best practices in CRM management, analytics, and business development to ensure the company remains competitive and continues to provide exceptional service to clients/partners
  • Perform any other duties and responsibilities as assigned by the Operations Manager


  • Experience with CRM systems (CRM Dynamics 365 or others)
  • Experience with Google Workspace or Microsoft
  • Experience with Tableau, Power BI or other BI systems
  • Good Math skills
  • Analytical mindset
  • Upper-Intermediate level of English

Will be a plus

  • Knowledge of Ukrainian/Russian languages
  • Experience working in fintech companies
  • Experience working with VOIP telecom providers/telephony software for sales

We offer

  • Experience in a dynamic and engaging work environment
  • 21 days paid vacation days per year
  • 10 paid sick leave days per year
  • Public holiday in accordance with the Cyprus Public Holiday list
  • Medical insurance
  • Compensation for professional education, learning English
  • Compensation for a sports subscription or sports equipment

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