Business Analyst
Cyprus | Full-time
Responsibilities
- Oversee the CRM system, ensuring that leads, clients, and partners are accurately assigned and unassigned to relevant team members in the Business Development Department
- Develop and implement CRM processes and procedures that align with company objectives and industry best practices
- Generate regular reports and provide analytics on the performance of the Business Development Department, including lead generation, trading volume generated, conversion rates, and client/partner retention
- Act as the primary point of contact for CRM system support, troubleshooting, and maintenance, coordinating with IT and other relevant departments as needed
- Ensure the accuracy and relevance of Tableau reports by regularly updating data, implementing quality control measures, and addressing any discrepancies or inconsistencies
- Collaborate with the Operations Manager and other stakeholders to establish and maintain performance benchmarks and KPIs for the Business Development Department
- Provide training and support to team members on the effective use of the CRM system, Backend, Tableau, and other tools necessary for their roles
- Participate in the development and implementation of continuous improvement initiatives to enhance the overall efficiency and effectiveness of the Business Development Department
- Stay up-to-date on industry trends and best practices in CRM management, analytics, and business development to ensure the company remains competitive and continues to provide exceptional service to clients/partners
- Perform any other duties and responsibilities as assigned by the Operations Manager
Requirements
- Experience with CRM systems (CRM Dynamics 365 or others)
- Experience with Google Workspace or Microsoft
- Experience with Tableau, Power BI or other BI systems
- Good Math skills
- Analytical mindset
- Upper-Intermediate level of English
Will be a plus
- Knowledge of Ukrainian/Russian languages
- Experience working in fintech companies
- Experience working with VOIP telecom providers/telephony software for sales
We offer
- 21 paid vacation days per year
- 10 paid sick leave days per year
- Public holidays according to the Cyprus Public holiday list
- Medical insurance
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)